ARC reviews
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i im happy it got taken care of
Jul 26 2024
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Thank you to all of your help with this matter. May God continue to bless you!
Jul 26 2024
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A lot of email traffic back and forth asking for the same information. The end result was to my satisfaction. Very friendly customer reps.
Jul 26 2024
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This was quite nice of an experience. I was impressed with the speed and simplicity of the whole process. Thank you for making an inconvenient situation (damage that caused me to make a claim) as minimally painful as possible.
Jul 26 2024
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It was a pleasure dealing with them when it came to my claim. It seemed my claim was solved very quickly.
Jul 26 2024
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Was pleased on the matter being resolved. Will continue to shop with Amazon. Great customer service.
Jul 25 2024
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Claim was handled quickly and efficiency. Very Pleased
Jul 24 2024
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Very efficient and issues were resolved in a timely manner.
Jul 24 2024
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Amount of money received was not as much as the expense to fix it.
Jul 24 2024
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I was truly impressed with ARC... I was thinking this was going to drag on forever. But to my surprise it was settled Quickly and with no issues nor complaints. Thank you.
Jul 24 2024
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She was great
Jul 24 2024
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Thank you
Jul 24 2024
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After Amazon took me through loopholes to trying to resolve my issue, ARC finally provided some help. I'm slightly disappointed they did not refund the whole amount I requested, but I honestly was expecting this process to be more painful so it wasn't that bad. I'm glad my matter was resolved and I can finally get some closure on the Amazon driver backing into my mailbox and driving off.
Jul 24 2024
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Thank you for making this such an easy, speedy process.
Jul 23 2024
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Excellent experience, easily navigation and great communication.
Jul 23 2024
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I had to make redundant information submissions but otherwise good interaction.
Jul 23 2024
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Overall very efficient service. I had to send and re-send documents but once all their request were satisfied the decision was quick and equitable.
Jul 23 2024
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I tried to attach photos on the claim form, and it was unsuccessful, however I was able to attach to an email that was sent and it worked great.
Jul 23 2024
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I understand that it is Amazon policy to not cooperate when there is an accident situation???
Jul 23 2024
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Sure! I only received reimbursement for the cost of the broken basketball hoop. I did not receive reimbursement for the delivery fee ($250 for truck delivery of new one), nor did I receive reimbursement for the labor ($350 to dig the 5’ hole, pour the cement, and put together the entirety of the hoop). So, yes, while I appreciate the reimbursement for the actual basketball hoop itself. There is the delivery fee and labor cost that Amazon is straight up ignoring. YOUR delivery driver drove his truck into my son’s basketball hoop, that had just been put up! Literally! That hoop was only 3 days old, when hit by your driver’s truck. And you can’t reimburse me for the total cost? I am out the cost of delivery & the cost of labor. So the most profitable company, in the global market, can’t reimburse me for the total cost? Hmm. Beyond upset, Mackenzie
Jul 22 2024
