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    Everything was handled better than I expected. I initially reached out to just make Amazon aware of the issue I had with the driver and my driveway. I did not expect to be compensated at all. I just hope that this issue went further up the ladder to the transportation dept. So Amazon drivers don't back up in people's driveways anymore. There's no need to be going on driveways that are no longer than 15 feet to the house.

    Jul 19 2024
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    Addressed our issue quicky and resolved in a timely fashion. Great job!

    Jul 18 2024
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    Thank you.

    Jul 18 2024
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    I had a horrible experience with Reeves delivery while the driver worked for. They rarely returned calls, dragged out the claim for almost 5 months before they told me to contact ARC!! Thankyou for handling this so promptly!

    Jul 18 2024
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    Everyone I talked to was polite and helpful. There was a little bit of confusion at one point because I had two very similar claims and had accidentally loaded the wrong pictures to one of the claims. However, this was resolved quickly and professionally with the minimum of fuss. The estimator sent out on Amazon's behalf was also very professional and friendly. I hope to never have to file a claim again, but if I need to I know it won't be a giant headache.

    Jul 17 2024
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    Thank you

    Jul 17 2024
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    Took me 5 different tries to even cash the check.

    Jul 17 2024
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    My experience was exceptional. Everything was handled promptly and quickly. Excellent service. Thank you

    Jul 16 2024
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    Everything was handled professionally and very quickly.

    Jul 15 2024
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    Good work

    Jul 15 2024
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    I didn’t initially understand how to submit additional information/attachments and that they should be submitted individually, instead adding all before hitting submit. Once I figured that out, the process was simple, although I had already submitted everything to Amazon twice.

    Jul 15 2024
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    Great!!

    Jul 14 2024
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    Very surprised they handled my claim quickly.

    Jul 13 2024
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    Thank you so much

    Jul 13 2024
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    I was pleasantly surprised how quickly and easily my claim was approved and how quickly I was issued the check for the damage done.

    Jul 12 2024
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    It was a little tricky when uploading the image and video, but it was smooth and prompt process overall.

    Jul 12 2024
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    None

    Jul 12 2024
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    I appreciate the speed and courtesy that Amazon took care of this. Thank you and Have a great day

    Jul 12 2024
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    Thank you.

    Jul 11 2024
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    The time constraints were all on me. ARC team was outstanding, professional, and prompt.

    Jul 10 2024