ARC reviews
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The claim was handled efficiently; however, I don’t believe any research was done to support my claim that Amazon delivery was responsible for the accident. I stated in the claim that I have a neighbor that witnessed the event but the witness has never been contacted. I think that ARC received the estimate for replacement of the mailbox and offered me half of that amount and hoped I would accept which I did. It all seemed to work out for everyone concerned except for me who had to come out of pocket an additional $300 to be made whole again.
Sep 26 2024
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Compliments to the adjuster that came to my property; friendly and polite.
Sep 26 2024
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The claim representative was very helpful and the process/forms were fairly easy to complete.
Sep 26 2024
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Once we agreed on price the payment was prompt. Thank you.
Sep 25 2024
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Excellent customer service and very prompt.
Sep 25 2024
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The upfront process was painful when our claim went unanswered due to confusion on the Amazon side issuing us a case/claim number the Amazon system we were asked to submit evidence of damages would not recognize such number; which was resolved after persistence on our side to pressure Amazon to resolve the internal error. After which the process went smoothly and efficiently.
Sep 24 2024
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ARC was extremely professional with which to deal. Resolved my issue, promptly courteously and professionally.
Sep 24 2024
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I found it curious that rather than hire a company to repair the damage, I said I'd do the work myself (buy, transport, mix pour the concrete, and chain). I estimated the materials to cost $50. I was provided $48.99. Without knowing the length of chain needed it seems petty to arbitrarily short me $1.01. Clearly not a large sum, negligible for me, just petty.
Sep 24 2024
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I wasn't so sure how an insurance claim against Amazon would proceed, but the process was efficient and resolved quickly. Thank you for taking care of the damage we incurred.
Sep 24 2024
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Fast service, quick approval and I had the check within a week. My porch is repaired and looks as good as new!
Sep 24 2024
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Did not agree with the labor rate of $17.50/hour,
Sep 23 2024
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An unfortunate accident led to this claim. Negligence did not play a part in it. If anything, the delivery driver was trying too hard to avoid the very incident that occurred. Once sufficient documentation was submitted to verify the damage done, the claim was resolved promptly.
Sep 23 2024
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Did not have problems with communications, claim been done in in short in reasonable time. Thanks
Sep 23 2024
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From start to finish everything was smooth process
Sep 20 2024
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I was very pleasantly surprised at the simplicity and quickness of the process. I get many Amazon deliveries and have never had to file a claim previously and was very satisfied with the result.
Sep 20 2024
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Thank you for all of the work it shows how I am valued as a customer.
Sep 20 2024
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Thank you
Sep 19 2024
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It took a couple of emails to get this straightened out But over all I am satisfied with the result
Sep 19 2024
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I was satisfied with the outcome of my claim, however it took some back and forth communication before it got resolved.
Sep 19 2024
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Okay with the process.
Sep 17 2024
