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    It was the best customer service I have experienced in a long time.

    Jul 10 2024
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    Very satisfied with how my claim was settled.

    Jul 09 2024
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    Short changed on labor costs.

    Jul 09 2024
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    Difficult to find the information online to start a claim but the actual claims process was fantastic and resolved the property damage claim in record time.

    Jul 09 2024
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    Very satisfied with speed of completion. Thank you!

    Jul 09 2024
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    While I am happy with the resolution of this claim, there seems to be some disconnect between the claims process and my wanting for the Amazon Delivery drivers to quit using my driveway so these issues do not persist. I would recommend a means to communicate between the drivers and this claims department. I have made it abundantly clear in my delivery instructions not to use my driveway and yet it still happens. I am hoping there will be no future claims. I am pleased with the responsiveness of my issue and my claim was resolved in an acceptable timeframe.

    Jul 08 2024
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    I was contacted about my claim from ARC. I sent over everything they requested. They responded and resolved this claim very quickly. We were pleased.

    Jul 08 2024
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    We stepped quickly through the claim process however the resulting offer of compensation of $304. 47 for the damage done by the Amazon delivery driver was not adequate. And the fact that the Amazon driver speedily left the scene of the damage was unfortunate. It would have been best for us to be able to review the damage with him prior to his departure.

    Jul 08 2024
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    The amount of 400 paid only paid for half of the total amount of the bids submitted of 800 disappointed in the settlement because now we have to pay 400 out of our pocket for damages we did not create.

    Jul 08 2024
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    Thank you!

    Jul 08 2024
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    I want to express my sincere gratitude for the outstanding assistance AMH2024314292-amxl@arcclaims.net provided during our recent claim process. I deeply appreciate how quickly the process moved along and how helpful and polite they were throughout. I also want to acknowledge Erin from Amazon, who connected me to AMH2024314292-amxl@arcclaims.net. Her incredible support set the stage for a smooth resolution, and your excellent service followed seamlessly. Thank you for ensuring that we received all the necessary information and for the efficient handling of the documentation and claim resolution. Everyone's efforts have truly been appreciated.

    Jul 08 2024
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    thank you for quick resolution !

    Jul 08 2024
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    Thank you all for your understanding and consideration of my situation.

    Jul 05 2024
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    The claim process was seamless. No issues.

    Jul 05 2024
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    I must say, when we entered into this mess regarding the property damage(mailbox) from an Amazon delivery vehicle, we didn't think for a minute that it would be resolved this quickly? Ms. Debbie Reams was polite, respectful, considerate and handled this case with true professionalism!

    Jul 05 2024
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    Pretty well done.

    Jul 05 2024
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    I thought this was gonna be a huge hassle and it turned out to be very streamlined, organized, efficient and quick. Thank you.

    Jul 05 2024
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    This was actually the second time I contacted Amazon about the issue since the first time I never received any correspondence after I created a claim. The second person I spoke with said they saw that I had created a complaint and it was submitted but didn't know why nobody responded in the month between. This second claim went quickly and smoothly though, so there's that.

    Jul 05 2024
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    I appreciate the efficiency with how my claim was handled and I think it was fairly resolved

    Jul 05 2024
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    The amount of claim was shy about $30 of witch i paid but was happy with reimbursment

    Jul 04 2024