The only complaint I have, is not being able to speak to a live person
Jan 27 2023
Although I only received less than half of my time and cost I was well satisfied with the professional way it was handled. Had the driver just acknowledged his mistake and left a note or knocked on the door we could avoided the clime altogether.
Jan 27 2023
My claim handled in a timely and efficient manner.
Jan 27 2023
Please communicate to Amazon that they need to train their drivers to stay on asphalt when dropping packages. Thank you.
Jan 27 2023
Thanks for doing “ The Right Thing”!
Jan 27 2023
Overall a good experience. Took quite a few emails back and forth to resolve. Have not received payment as of Jan26, can take up to 30 days though. Thank you
Jan 26 2023
My claim was initially given a "courtesy" resolution for half the amount for provided receipts due to not interrupting the pictures I sent correctly. I took additional pictures and resent them and asked for it to be reviewed. This was only for a $300 claim. Assumptions were made instead of questions being asked. Maybe lots of people try to "game" the system, but mine was legitimate and I originally felt dismissed. However, when i resubmitted additional pictures the matter was resolved quickly for the full amount. Overall i am now happy.
Jan 26 2023
I appreciate the promptness of the response. My issue is more with the fact that I have to address these issues related to Amazon deliveries. The compensation I received will take care of the compacting of the driveway, but I will have to remove the gravel in the yard myself. My wife also just let me know that the driver drove over one of her boxwood bushes.
Jan 26 2023
The only issue is with Amazon. I contacted them and nothing happened. They wanted all the details, which I provided, and stated I would be contacted by someone. No one did and I had to call back and finally talked to someone who sent it to ARC to start the claim. I then had to resend the same info. I gave to Amazon. ARC did a good job.
Jan 26 2023
Everyone that I worked with understood my issued and worked quickly to come up with a solution.