Once speaking to A SDS supervisor from Amazon that submitted the claim it was a great process getting there just took time.
Dec 19 2023
Monika was very polite, knowledgeable, professional and helpful throughout the entire process. Thank you!
Dec 19 2023
Never got a return email from Cindi who was agent assigned to claim!
Dec 19 2023
Great service and friendly crew
Dec 18 2023
Very fair process. No complaints.
Dec 18 2023
I just the drivers didn’t drive on the grass at all.
Dec 17 2023
I have been an Amazon customer for years. I enjoy ordering from them. I do want to add that we have pavement to turn around. So if it rains and the driver gets on the grass the heavy weight of the truck they will get stuck. That is when problem come in with my yard. I asked that my packages are left at my front door. As we asked all other delivery people. Because we live away down from the street. Thanks VPM
Dec 17 2023
I was satisfied with the claim.
Dec 17 2023
People were friendly, & helpful. Technology is not my strong suit, & they guided my through the whole process.
Dec 16 2023
I thank the ARC staff for your understanding as well as your efficiency. I had no witnesses and in the heat of the moment failed to take a photo of the delivery van that ran over my expensive electrical cord. You could have said, "Got proof?" And I would not have had any. A supervisor for the delivery service came out to speak with me, but after one text exchange I never heard from him again. Possibly he was told that ARC decided to pay for the damaged cord. In any event, I applaud your business integrity and customer service. Bravo to you, and thank you. Respectfully, Chris Clagett