The representative I dealt with was very quick to reply to my initial claim. They assisted with providing proper video and images of the damage. Once I was able to get a quote, the claim was granted very quickly. The check was sent and received well before the 20 days I was told it may take.
Dec 15 2023
The first call didn’t work- something was not done and I never got the claim email. The 2nd time- all went smoothly. I was also pleasantly surprised you covered the full amount. It was an expensive repair due to the granite post . Thank you.
Dec 14 2023
Very pleased, no complaints.
Dec 14 2023
The process was smooth and moved efficiently. Thank you.
Dec 14 2023
Generally, a pleasant experience. The customer service on the Amazon side was quite professional and unexpected. Arc responded quickly.
Dec 14 2023
Very prompt resolution
Dec 14 2023
Honest Amazon Driver hit our building overhang, and was given a # to call, was sent to a recovery department The first call into this agency I felt needs better phone manners and etiquette
Dec 14 2023
Truly— this process has been pleasant and efficient. Thank you for that. The initial claim itself seems to be missing a scroll bar along the side. It took time to discover that to advance the form, the tab key seemed to be the only solution. And it was a fine solution. It just took a bit to figure that out. Thank you
Dec 14 2023
Very easy to submit my claim information and received the payment promptly. Thank you!
Dec 14 2023
The ARC Group was knowledgeable. I appreciated their concern.