Excellent experience, easily navigation and great communication.
Jul 23 2024
I had to make redundant information submissions but otherwise good interaction.
Jul 23 2024
Overall very efficient service. I had to send and re-send documents but once all their request were satisfied the decision was quick and equitable.
Jul 23 2024
I tried to attach photos on the claim form, and it was unsuccessful, however I was able to attach to an email that was sent and it worked great.
Jul 23 2024
I understand that it is Amazon policy to not cooperate when there is an accident situation???
Jul 23 2024
Sure! I only received reimbursement for the cost of the broken basketball hoop. I did not receive reimbursement for the delivery fee ($250 for truck delivery of new one), nor did I receive reimbursement for the labor ($350 to dig the 5’ hole, pour the cement, and put together the entirety of the hoop). So, yes, while I appreciate the reimbursement for the actual basketball hoop itself. There is the delivery fee and labor cost that Amazon is straight up ignoring. YOUR delivery driver drove his truck into my son’s basketball hoop, that had just been put up! Literally! That hoop was only 3 days old, when hit by your driver’s truck. And you can’t reimburse me for the total cost? I am out the cost of delivery & the cost of labor. So the most profitable company, in the global market, can’t reimburse me for the total cost? Hmm. Beyond upset, Mackenzie
Jul 22 2024
Everything was handled perfectly. thank you.
Jul 22 2024
Very professional customer service. The person I initially spoke with was very helpful. Everything else went just as smoothly. Thank you for the quick resolution.
Jul 22 2024
thank you for your prompt and courteous service!
Jul 22 2024
Despite the damage to my property, I am extremely pleased with the swift response from ARC. Thank you.