ARC resolved my claim and made things right. Thank you ARC!
Oct 04 2023
Prompt, courteous, fair. Thanks for making this a fairly easy process!
Oct 04 2023
Very quick response
Oct 04 2023
While fairly compensated for the damage this time, please know that this incident was at least the fourth over the last few years. I have had on file a request to not drive down the driveway. The drive is long, not straight and with a lawn on either side that is always wet, soft and easily damaged. Clearly many drivers cannot back up well. Some have chosen to K turn on the lawn. My hope is that the request is honored rather than having to complain and have to fix it again. Endangering the water valve at the street by damaging the protective rock wall and reflector post was a first but can't be allowed to happen.
Oct 04 2023
Thank you for your help.
Oct 04 2023
Their response was as fast as I could get them the information they needed.
Oct 04 2023
Communication was the bare minimum involving this matter. Was not given and option for payment or was told how I was receiving payment. Just told that it had been issued.
Oct 04 2023
Thanks so very much to Alexis who is very professional, very knowledgeable of the claims process, patient, understanding, thoroughly helpful. THANKS VERY MUCH ALEXIS!!!
Oct 04 2023
My claim was handled fast and efficiently. I appreciate everyone moving this along so fast.
Oct 04 2023
I appreciate speaking with the last person I talked to about my claim. They took the time with me. I will say that you could have explained the ARC site better in that I had to create an account to see my claim. This helps. Overall, you all did a good job in getting me resolved in a timely manner.