Thank for caring.
Aug 15 2023
Handled well and appreciated.
Aug 14 2023
Thanks for emailing about sending the check.
Aug 14 2023
I feel whoever was responsible for handling my claim went above and beyond. I would have gladly received an Amazon credit or direct replacement but the claim was already approved and payment sent. Thank you, and again I know it was an accident by the delivery person and I hold no animosity towards anyone.
Aug 14 2023
Initially it was difficult to talk to someone who was able to help, lots of transfers. Once ARC email contact started communication was fast and helpful.
Aug 14 2023
I was very pleased with how swiftly this was looked in to and resolved. I do hope the driver was not fired, just reprimanded. According to my father in law he was very flustered about what happened, and I'm sure it could have happened to anyone. The only problem was it being a mailbox, thus interfering with efficient delivery of mail to our house. Than you again, and have a wonderful day!
Aug 14 2023
There was a "breakdown" in communication between Amazon and ARC. Not sure where the fault lies but the initial communication to Amazon was on 5/17/23 and there was no reply/response until I called Amazon Customer Service several days ago to inquire about claim status. After that call was made things were now fast-tracked and I've received an email today stating that the rebursement check will be mailed in the next several days.
Aug 13 2023
Super responsive to our claim. Handled quickly and professionally without weeks of back-n-forth. We are grateful the issue has been resolved and the road can be repaired.
Aug 13 2023
Fran McMenamin handled the claim quickly and professionally.
Aug 13 2023
Agent was very helpful and kind.