I appreciate very much how helpful, and how quickly this matter was handled. However I not only hope the driver did not lose his job over this., but that your company reiterates to him, how important it is to do your job well, but to also respect your customers property, Thank you again for All your help! Kind regards, Dana Gioia.
Aug 10 2023
Wasn't impressed with the situation that happened, but I have to admit you guys handled the claim very effectively. Thank you!
Aug 10 2023
You have estimate for dirt work and brick work and I sent the cost of the reflectors that he ran over as well as the blue solar light that he ran over. Those cost 100.00 dollars I sent estimate for those and had sent the brick work and yard work later. With total cost at 875.00 And that should cover it. Thankyou for your time sorry so late on responses I am a State and college umpire and I travel all around the country.
Aug 10 2023
I simply LOVE Amazon. I love the prompt deliveries and quality. When my family had an incident with the van driver, it was resolved quickly. (I know that it was not intentional, but an accident.) I will be an Amazon customer forever.
Aug 10 2023
Excelente
Aug 10 2023
The driver tried to fake a claim by fake phone call to supervisor. I asked to speak with them and he refused and my wife and I could tell he was lying. Also the driver saw my 2nd drive was blocked by chain but still tried to push the chain as far as possible to get enough room to turn around and the chain caught on the bumper and he proceeded to tear it down. I understand he was in a situation but he could've turned around in my other driveway with no problem. Thank you for handling the situation
Aug 10 2023
Everything went smooth. I appreciate what you guys done but I really disagreed of how he is so hard to reach you guys almost 2 hours on the phone that’s a little bit crazy but other than that everything else was handled properly correctly at a very efficient manner. Thank you very much.
Aug 10 2023
Well done
Aug 10 2023
It took me a number of calls before I was able to get through to customer service. The call would go to hold music, then the line would go dead, and I would have to call again. When I did the form, I filled in all fields marked required, but I could not sign and submit because it told me all required information had not been entered. I finally gave up and sent an e-mail with the relevant information. Nevertheless, the claims team was great to work with and was very prompt in handling the claim. Thank you.
Aug 10 2023
ARC did OK, a bit slow, but better than most. I told as much to Mr. Bezos. Now if I just get that check, so I can buy more stuff from him! Thanx guys!