To report the incident was easy and staff at Amazon were very pleasant. The form was difficult as not everything would upload and I had to try multiple times. I was unable to send the video of the damage. Nevertheless, you took my claim seriously and resolved it even without the video, just pictures. It was initially a very frustrating situation but I am much calmer now and happy with the turnout. Thank you!
Jan 16 2023
Very efficient. Thank you
Jan 16 2023
My life is really complicated and I appreciate the quick and easy process!! Thank you!
Jan 16 2023
Handled quickly and professionally.
Jan 15 2023
The claim process was quick and simple. Much easier than I was expecting. And fully resolved
Jan 15 2023
ARC was on it. The claim was handled quickly. They exceeded my expectations.
Jan 15 2023
When the incident happened, I was worried and sure we would end up paying for the damage ourselves. Claim process was surprisingly easy and all involved were great and prompt. I feel relieved. Thank you for your diligence with this matter.
Jan 15 2023
I never felt like I was dealing with a person as every email came from "claims." I'm not trying to make a new friend but even when I replied to whoever to thank them for their speed I had to write "Dear Claims Person". Maybe it's supposed to be impersonal.
Jan 15 2023
Thank you.
Jan 14 2023
Thank you