Response now dependent on promised Email for check - not yet received but receipt of Email saying: This email is from ARC Claims. Please note that your claim number AMZ2022164686 has been resolved and that we this date issued payment to you in the amount of $180.00. Your echeck will arrive in your email shortly. We thank you for your cooperation in concluding this matter.
May 19 2022
I was pleasantly surprised at how expediently my claim was handled, once I contacted the office directly via phone call. From the woman who answered the call to Noa, who ultimately handled my claim - all were pleasant, helpful and wonderful to deal with. The way in which this claim was handled de-escalated my frame of mind from upset and furious at the incident to satisfied with how the situation was resolved. Thank You!
May 19 2022
This has been a pleasing outcome to an unpleasant incident. My overall opinion of Amazon has been raised.
May 19 2022
I appreciate that once the claims department got back to me they were quick to resolve the issue. My only complaint is that it took it a while for them to respond, but besides that, I’m impressed with how it was handled. Thank you
May 19 2022
I CANNOT EXPRESS ENOUGH HOW INCREDIBLE THIS EXPERIENCE HAS BEEN. SOMETHING ABOUT THE WAY THEY HELPED US, MADE US GROW INTO SOMETHING WE COULD HAVE NEVER IMAGINED. THANK YOU FOR ALL YOUR SERVICE <3
May 19 2022
Prompt. Direct. Efficient.
May 19 2022
Thanks for resolving this matter.
May 18 2022
Thank you for your help and understanding of this matter ! David Wilkes
May 18 2022
There were several lapses in time between communication. Nobody ever returned a phone call and delays prolonged the process. 4 months from initial communication to resolution.. It should have taken a few weeks at most.
May 18 2022
Thank You