It was great working with you . Thanks so much for your prompt response
May 28 2022
Over all the ARC Team did an excellent job. Thank You.
May 27 2022
Initially I was asked numerous times to fill out the same form with no feedback or communication. When I contacted ARC asking what the process was, I did not receive a response. I reached out again and was requested to list what I needed to fix my retaining wall. I was extremely fair with my request and ARC quickly responded. Once I submitted my request my claim was handled very quickly and I received my gift card settlement within a couple days. I have never dealt with a situation like this before and initially I was frustrated by what I thought was poor communication but ultimately my claim was handled in an acceptable amount of time and met my satisfaction.
May 27 2022
Thank you
May 26 2022
Easy peasy!
May 26 2022
While a bit confusing up front, the follow-up and prompt efficient handling of our claim was a pleasant surprise.
May 26 2022
Great service!
May 25 2022
As you stated no evidence about damages thank you for your courtesy.
May 25 2022
The claim form would not scroll down to the bottom where the submit was. I tried several times but the form was too big and would not scroll down. I finally reduced the size of the document to get it to scroll all the way down. There was no scroll feature like most documents have at the right side of the document. This made it hard to complete the form. I have an Apple computer if that makes a difference.
May 25 2022
I waited 4 or 5 days before I heard anything at all from ARC, and I followed the link in the email sent to me by ARC and submitted the claim form with pictures of the damage. The next day, I received a duplicate email from ARC asking me to follow the link and submit a claim. I replied to the second email and told the rep that I had done that very thing the previous night. The next day, an ARC representative sent me an email and asked me to submit proof (video or picture of incident while it was happening). I responded that I had no "proof" of it happening (that Amazon was involved), but that I witnessed it happening, and asked the representative to talk to the Amazon driver for verification that the Amazon driver did, indeed, destroy my property. The very next day the representative from ARC responded that they would send me a check, so that part was VERY speedy.