ARC staff was very professional and attentive to my problem. Issue was resolved quickly. Thank you.
May 18 2022
Great
May 17 2022
I received the claim form quickly, completed and sent it in. Then nothing. Called twice, left messages seeking info on time frame of reimbursement and a general idea of the claims process. Nothing. Today I had the good fortune to actually speak with a representative , Christine, who was pleasant, knowledgeable and efficient. She resolved my claim in minutes not weeks. Thank you Christine. Until you took over, I was dissatisfied with the lack of communication in the process and seeming disregard of the needs of the claimant. But Christine, you are an excellent representative of your company. You are why I gave a “strongly agree” about my overall satisfaction. I hope you get this message of gratitude.
May 17 2022
ARC was fair and understanding of my situation.
May 17 2022
my case was handled professionally and quickly
May 16 2022
I basically repeated myself in email form and then through the claim so that felt redundant. Wasn’t sure if my request of gift card had been received so maybe an automatic email would work
May 16 2022
My initial phone call was pleasant, however the initial email stating I would need to have video or photographic evidence of the driver committing the incident was misleading. I have had 100's of positive experiences with Amazon and this was the first time I have had an issue. I really didn't want to have to look for other vendors if this issue wasn't resolved, however I am happy you made the correct decision as this was 100% your drivers fault. I will continue to use Amazon moving forward.
May 16 2022
Everyone was helpful during the entire process.
May 16 2022
You asked for my personal bank information, and had no intention of using it. That should change. If you are not willing to compensate for lack of customer service and overall rudeness of untrained workers, train them and pay them, so you won't have turnover.
May 16 2022
I appreciate all the time and effort and happy that my claim has been resolved.