I am very pleased with the prompt service and resolution of our claim.
Oct 20 2020
I really have to give a thumbs up to the ease of filing the claim, the promptness, courteousness, and eagerness of ARC to settle the claim. This is "Outstanding Customer Service".
Oct 20 2020
Thank you guys for the assistance.
Oct 19 2020
Everything was very timely. I got a response in less than an hour Now I am just waiting for my check!
Oct 19 2020
Very good job...thank you.
Oct 19 2020
I truly appreciate the personnel that I have been in contact with! Their professionalism is second to none!
Oct 19 2020
Thank you to Lauren Birsner for her great communication and keeping me informed of the entire process. It was unfortunate to have something like this happen but I am glad it was resolved in a timely manner and that Lauren was there every step of the way.
Oct 19 2020
I want to thank you for Assisting me with this matter! My claim was handled Both respectfully and professionaly while resolving the matter. Thank you.. "Best Regards..steven
Oct 19 2020
This was a wonderful experience! The only problem I had was understanding how to submit the pictures. I thought I could put them all in there and upload, but they had to be done one at a time. A little better explanation of how that worked would have saved just a bit of time. Figured it out though, and got it sent. I also didn't quite understand the signature portion of the online claim, and finally just hit submit, and it went through. But everything from the initial contact with Amazon to your response was exceptional. Thank you so much.
Oct 19 2020
This is my 3rd claim with Amazon settled by ARC. My issues remain with Amazon's inability to effectively manage the behavior of the delivery people working on Amazon's behalf.