Thank you very much, we will be watching for the check.
Oct 27 2020
There were a bunch of emails I recurved. That made it a little confusing. It wasn’t from one email address but multiple. I didn’t know which to reply to.
Oct 27 2020
I think that it’s ridiculous that I went out of my way to get a quote from a company on how much it would cost to replace the newly laid sod the driver ruined only to be told by the agent that “based on the pictures” he couldn’t give that amount. I don’t know what he expected to see considering the sod was gone due to the driver digging it up with his tires. An agent should have come out to my house. This was solely based on pictures. Very disappointed in Amazon and how this was handled.
Oct 27 2020
Although I was initially upset about what happened my claim was handled promptly. Thank you!
Oct 27 2020
I made 3 calls. Two reps hung up on me. The 3rd reached management. THEY were highly professional.
Oct 26 2020
Christine Steele gave me her direct contact info whenI became confused about what I needed to do. She was patient and understanding, so I did not have to repeatedly deal with phone trees. She should get recognition for her great service.
Oct 26 2020
i haven't received the check yet so above is contingent on receiving the check soon
Oct 26 2020
Katie the one who helped me was very understanding and made the process very easy. Although, the response time was a bit slow almost 3-5 business days per email.
Oct 23 2020
Thank you for resolving our claim and for helping us get our fence fixed.
Oct 23 2020
They are very courteous and prompt. Thanks