It took a long time for find a licensed contractor to quote the work because it was not a large job. But a handyman was not acceptable.
Aug 16 2024
We were extremely pleased with the quick resolution to our claim. It is greatly appreciated.
Aug 16 2024
Very happy with the quick service
Aug 15 2024
Thank you
Aug 15 2024
Timely fast service
Aug 15 2024
I would have given all strongly agree if I had not had to submit and resubmit the photos and accounting of the incident multiple times. Each time when asked for the information I had provided it made me feel like I was not being believed for what had happened in the incident. I am an honest person and I certainly would never file a false report especially when it meant in this case that another person was going to get in trouble because of it. I would not mess with someone’s job for a little sum of money. I was upset that they hit my mail box and said nothing about it. If they had came back and told me and showed that they were sorry and it was an accident I would probably not have even filed a claim over it cause I am an understanding and forgiving. Overall thank you for deciding in my favor over this. We thank you!
Aug 15 2024
It may have taken a little longer to resolve than I may like. But, in the end my claim was taken care of.
Aug 15 2024
There seemed to be a misunderstanding for a couple days. I submitted the completed form, plus photos and invoice for the repair. When I hadn’t heard back after a few days, I asked for an estimate of the time it might take to be reimbursed. The response was that as soon as I sent the pictures and invoice, I would be reimbursed. I replied that they were sent the same day the form was received, and asked if they needed to be resubmitted. After getting no response for a couple more days, I submitted pictures and invoice again and received prompt payment.
Aug 15 2024
Following the process was fair. I appreciate the quick response.
Aug 14 2024
The initial Amazon customer service was top notch and it gave me confidence that things would get worked out.