Even though our landscaper gave us a larger estimate, we were happy this was resolved in a timely manner. Thank you
Feb 04 2024
Thank you for helping to resolve this issue.
Feb 03 2024
The claims adjuster was very professional and kind.
Feb 03 2024
I think the estimate may be a little bit low, I fear there’s more hidden damage they will find once they start fixing it, I had wished there would’ve been an adjuster with experience from your company
Feb 03 2024
I would just suggest that after confirming the amount we settled on someone should have sent me an email letting me know that I would be receiving a check with in so many business days. I was waiting til the 2 week period and if I didn’t hear anything I was going to contact my rep and ask where we stood on the claim. I believe it was in a Friday or Saturday (almost the 2 week period) the check was in the mail. I did appreciate that it was taken care of, but I was the one who had to jump through hoops to get it taken care of. I would have really appreciated if the driver would have stepped up. I know this was not done on purpose and perhaps he didn’t see the mailbox because it was dark. I don’t know if they get “marks” or “strikes” against them when something like this happens, but if that’s the case maybe that is why they don’t “own up” to a mishap on their part. You might even want to consider some kind of reward system or not count certain accidents for being honest.
Feb 03 2024
There wasn't a clear differentiation between an auto and a property claim form until part way through completing the form. The form I was completing then reset when I realized it was the wrong form, That meant I had to start over from the beginning. The first item should be the selection of auto or property. Then the remaining required information should be requested.
Feb 03 2024
I was both surprised and happy with the quick response and Resolution to this matter I appreciate Amazon being so quick to respond and taking care of the problemand the drivers have since this happened Been following instructions and leaving package where they're in instructed to instead of driving through my yard Instead of driving through my yard
Feb 02 2024
Very nice people. Thank you. My lawn was repaired.
Feb 02 2024
The process was easy to follow and complete. The Web interface allowed whatever I thought was necessary to explain my situation and submit documents describing the event. There did not seem to be any resistance or reluctance on the part of ARC to satisfy what was the right action to take to satisfy the injury I had incurred.
Feb 02 2024
The reason for low mark on #1 is ARC rep did not reach out to me. After waiting a week, I did the reach out. After that, everything went smoothly