I was pleasantly surprised by the responsiveness of the claims team. I had some difficulty completing the claim form, but that was due mainly to my own inexperience with uploading pictures. Ultimately, I thought the settlement was fair and appropriate.
Jan 29 2024
Interaction was quick and efficient; thank you
Jan 29 2024
I appreciated that you continued your efforts when I needed to provide more information. Thank you!
Jan 29 2024
Smooth transaction. Very professional
Jan 29 2024
I was very concerned when an Amazon truck hit my house about getting resolution from such a large company with a 1800 # handling the claim. I appreciate the prompt replies and resolution.
Jan 29 2024
Feel my damages were evaluated with fairness and there was an understanding of the situation
Jan 29 2024
We do appreciate prompt payment. However, we were told that our claim was closed only a month into getting estimates for repair. This was disturbing and confusing. Secondly, just paying for the repair did not compensate us for the harm that was done and the inconvenience at having to wait months to replace our damaged property. There should be some recognition for the hardship we continue to endure as well as te risk to our dogs as we wait months for the repair. It has I fluenced how I feel about ordering from Amazon in the future. Donna And Peter Larkin
Jan 28 2024
Process of the unfortunate incident was taken care of promptly after sending collaborating forms and photos
Jan 28 2024
Much easier to resolve than I anticipated. Thank you!
Jan 27 2024
I am amazed at how quickly my claim was researched and resolved. I appreciate it so much!