We received money from Amazon for damage done to our property, as the delivery truck hit a 400lb boulder at the end of our driveway, pushing it out into the street, along with the grass under the boulder. This isn't the first time this has happened. We've only reported a few of the incidents. I just wish that when things like this happen, that the drivers should report the incident to Amazon, or make an attempt to let the owner's of the property know what happened, rather than to simply drive off. We paid a whole lot more for the repair, than the amount that we received. It's sad that no one is willing to take responsibility for their actions.
Aug 03 2023
Top notch
Aug 03 2023
I attempted to contact Amazon multiple times, once I was finally pushed through to a nice gentleman who gave me the information for ARC and made it possible to get this damage replaced. I am overly thankful and appreciative. Thank you.
Aug 03 2023
Fair and proper handling of an unpleasant situation
Aug 03 2023
I was impressed how the claims management take cared of my case. I happy that were able to resolve in such short periods of time. Thank you to all of you!!
Aug 03 2023
The total disregard for my property is what really concerned me besides ruining the beautiful archway the trees made in my driveway. The claim said it was for cleanup, not any of my concerns.
Aug 02 2023
This was a pleasant and efficient experience. It turned a bad situation into one that could be fixed. The custome service was excellent.
Aug 02 2023
But i still do not have my email with my echeck yet , i'm sure it's coming though, thank you so much!!
Aug 02 2023
outstanding service
Aug 02 2023
ARC worked around my schedule and availability, and I greatly appreciate their patience throughout this process.