Had a lot of trouble finding a phone number to report the incident. Things went well after that. The staff was helpful and patient since I haven't had to use my phone for putting pictures into a form before. Overall it was a good experience.
May 27 2023
It took many emails to many individuals before the correct individual responded and resolved. Thank you
May 27 2023
Super
May 27 2023
I was VERY happy with how the claim was handled - actually surprised at how well it moved along and I felt heard. That was until this morning when I got an email that stated that if I didn't have photos of the van on the lawn, the case was going to be dropped. First, this was NEVER discussed in the 10 days of discussions. Secondly, it was very threatening. It made me mad. I spent a lot of time submitting the claim, making calls, etc. Anyway, it all worked out. I asked for the case to be escalated and I received confirmation for the $100 check. So, I am very pleased. I think it was handled very well and I hope that no one has to go through what I did with the last second switch.
May 26 2023
Everything went well, even from the beginning. The company contacted me promptly after receiving the complaint. I received a check via email. The check has not yet been deposited, so it has not cleared the bank. If all goes well with the deposit and clearing the bank, then this has been a very professional and timely handling of my claim.
May 26 2023
Once I actually got to the correct people, the process was incredibly smooth, professional, and timely. It took more effort than it should have to get to the correct person at Amazon. It needs to be more clear on the website. If I wasn't persistent I wouldn't have gotten the claim resolved. The claims team were great!
May 26 2023
Hi. Yes. I'm satisfied with the way this was handled you were carful and thourough to make sure this incident was real not fraudulent --in this world today everyone is looking for a handout so thank you again and Amazon is a good respectful company
May 26 2023
It was dealt with professionally an quickly
May 26 2023
Nice work!
May 25 2023
Great job!