Never having to file a claim before, I have no benchmark to judge by, but I would say resolving a claim in less than six days is extraordinary! Thank you to all involved.
Feb 17 2023
My husband called originally when the incident happened and he didn’t get any information about the claim. He called with the Amazon driver and neither of them could understand what the rep was saying. I don’t know if that’s why my husband never got an email with any claim information. When I called again I had to make a whole new claim and everything went well and I immediately got an email with all the information. Now I’m not sure if the driver called a different number trying to mislead my husband I’m really not sure what all that was about because I was not with them when all that happened. Thank you!
Feb 17 2023
I really appreciate the way my claim was resolved. My claim was handled in a very friendly and professional manner. Thank you all so much, Darla Monroe
Feb 16 2023
Claims was excellent! I'm very surprised on how quick and easy it was. I wish the Amazon drivers were as good as the Claims department. I also wish the trucks were better maintained. The tires on the truck were bold and posed a safety hazard.
Feb 16 2023
Thanks so much! I really appreciate your promptness on this issue!
Feb 16 2023
The communication was limited. At one point I was not sure what was going on. I also had another claim AMZ2023210392, I have heard nothing. Thank you
Feb 16 2023
It would have been helpful to know the claim couldn't be resolved without an official repair estimate.
Feb 16 2023
Easiest claim I have ever submitted - thank you for a smooth process!
Feb 16 2023
Thank You Tena for resolving our claim. Ann
Feb 16 2023
It would have nice that you provide a link to the ARC site where I could file to get my refund.. I'm sorry for being such a bother , but i'm an older gentleman . Thank you, Gary May