Top notch service. A+
Jan 13 2021
Thank you for your prompt attention!
Jan 13 2021
Received payment extremely quick Very happy with dealing with your company
Jan 13 2021
Thank you for replace the damage done to my property.
Jan 13 2021
N/A
Jan 13 2021
It was a good experience and easy to work with but I had to follow up for 2 months to get an answer. I was initially told to allow 10 days!
Jan 13 2021
I had some issues getting the form to load (my firewall didn't like it), and I thought the claim took too long without any communication, but I'm satisfied with the result and payment. Overall I'm satisfied with the speed, but I feel like it was too long between communications. More frequent communication or a more specific communication as to how long the process would take in the first place would likely solve these issues.
Jan 13 2021
It was good process.
Jan 13 2021
I appreciate the way Amazon handled the claim. I felt they did a thorough review and was professional all the way.
Jan 13 2021
I sent one e-mail and called two times leaving messages requesting my claim handler call me but received no response. Maybe the holidays affected the situation. On 7 Jan. I called again and spoke to Nicole. She was not my claim handler but she informed me of the status of my claim. She then told me that she would submit my claim for approval. On 9 Jan. I received a message that my claim had been approved. Thank you Nicole!