Very simple process, great communication, full compensation for loss. Thanks Amazon.
Jan 10 2021
This was the best customer service experience I have had in a very long time. Thank you so much for your help.
Jan 10 2021
this went amazingly well! Thank you!
Jan 09 2021
The people who helped me were very understanding and professional. They were kind and assured me from the very first contact that they would help me
Jan 09 2021
I have yet to receive my check. It’s almost been a month.
Jan 09 2021
Thanks for the quick and efficient processing of my claim
Jan 08 2021
While I wish I didn’t have to file a claim at all I have to say the supervisors and everyone we spoke with were very helpful and we appreciate the outcome.
Jan 07 2021
Very fast and efficient as it should be
Jan 07 2021
I didn't get much assistance from the adjuster I was working with. I sent my photos and video through the initial form. Then she acted like she didn't have any of that. I ended up sending it via several different methods. Kept asking for a file format and method. The she asked could I text it to her. It got weird. So I finally got some answers from someone when I opened a chat on the website. She told me they didn't have the pics or the video. I didn't know they didn't have the pics until then. The entire things was weird. After emailing it, putting it on dropbox and google drive and sharing it by link, l tried Youtube. That was the method that worked with video. It took a week for this to happen. I should have been told in the beginning to send it via Youtube! As soon as that happened, everything went very quickly. Just need to educate the people working with the computer end. I kept asking to speak to a tech. That didn't happen.
Jan 07 2021
Thank you for your professionalism and for promptly addressing my claim.