As of 12/16/20 I still have not received the payment for my claim that was resolved and approved.
Dec 16 2020
I was very upset that the Amazon driver drove acrossed my yard but Amazon quickly made things right. I still have to buy grass and replant but at least now I have money to help pay for my grass. Thank you.
Dec 15 2020
Drivers need to be more aware of the different lawns they park their truck to prevent damage
Dec 14 2020
We had some minor lawn sprinkler damage with a driver, but Amazon ARC Claims group handled the situation very well, quickly and was great to work with. We get hundreds of Amazon deliveries a year, so one minor issue over the course of many years wasn't a big deal. Amazon is by far the best retailer we work with and their customer service is always exceptional. They proved it again with the very professional and amicable resolution. Thank you Amazon!
Dec 14 2020
Wonderful service. Thank you for turning an unpleasant event into fair reimbursement.
Dec 11 2020
Very good service for such a poor mistake. Thank you for being quick and professional
Dec 11 2020
Wow. This was awesome customer service and I thank you very much..
Dec 11 2020
Lauren was really helpful and resolved it in about 3 weeks. She was very friendly
Dec 11 2020
Amazon is a very customer friendly co. I enjoy doing business w/ Amazon.
Dec 11 2020
I was sent a check for the amount of a replacement item only but tax was excluded and the money did not make up for the annoyance of the experience causing me to have to run outdoors to try to catch a driver who ran away from me followed by nearly an hour on the phone and at Amazon web site trying to figure out how to make a report of property damage by their driver.