I actually had to submit my claim information 3 times until everything was received. But happy to say that the claim was settled the very next day. Thank you for the quick settlement!
Dec 05 2020
Nicole Goss and the previous claims service people were so positive and helpful to me. I am very satisfied with the whole process which was handled quickly and to my satisfaction. CC
Dec 05 2020
This claim was handled very professionally, from the onset to the settlement. Thank you to all that helped.????
Dec 04 2020
Though I took the settlement I felt my time was not considered. I also never got an answer as to what steps are being done to prevent this from happening again to my property being as this is an on going issue. My time is more valuable than to have to make damaged property repairs every time a driver makes a delivery to my house and refuses to stay on the gravel.
Dec 04 2020
The echeck is stupid!! It cost me a percentage of the claim to get the payment. This is unacceptable, this small claim amount should just have been an Amazon credit in my opinion. Otherwise great. Thank you for the quick response.
Dec 04 2020
My claim was handled professionally and expeditiously. Everyone I spoke with was courteous and pleasant. Overall a surprisingly pleasant experience.
Dec 03 2020
IT WAS VERY UPSETTING TO ME THAT YOUR AMAZON DRIVER USED POOR JUDGEMENT IN MAKING A 'U' TURN IN FRONT OF MY PROPERTY CAUSING HIM TO DRIVE ON MY GRASS LEAVING DEEP TIRE INDENTATIONS AND THEN TAKING OFF. FORTUNATELY MY NEIGHBOR WITNESSED THIS EPISODE. I TRUST THIS CARELESS DRIVER WAS GIVEN A WARNING TO BE RESPONSIBLE WHEN DRIVING.
Dec 03 2020
At first I was told someone would contact me, no one did. I had to call. Everything went well thereafter. Thanks.
Dec 03 2020
My experience would have been better if expectations were set by either Amazon or ARC. I had no idea about what the claims process involved or what the time frame would be. I did call Christine at ARC today and she was very responsive to my call and I then had a better understanding of the process. I hope that Amazon improves its driver practices. We had a standing request with Amazon not to use our driveway but the Amazon driver did and it resulted in this claim. Amazon drivers all tell me that they can not access delivery instructions. Yet, its Amazon that asks customers for delivery instructions. I have placed a big orange traffic cone in our driveway which I hope will prevent similar disasters with Amazon drivers. Thanks.
Dec 03 2020
It was a pleasure speaking with Kate Scott to discuss the claim we initiated. She handled our claim with understanding, professionalism and expedited everything for us to be a very happy Amazon prime member. Kudos to Kate!!!!