I appreciate your response. Unfortunately this is my third claim for three drivers driving in my yard. You have been more than accommodating. All I asked was to get them to stop driving in my yard. Hopefully this is the last time
May 21 2020
Excellent cooperation, simple and easily managed. Appreciated
May 21 2020
I am VERY unsatisfied with this claim and the results. I find it extremely UNFAIR..and thus am resorting to other means to have this resolved fairly.
May 21 2020
I Was very happy with ARC Claims. I didn't know how to get in touch with anyone after this accident happened. The insurance company listed on the driver's paperwork was of no assistance at all. They took over a month to send information back to say the claim was denied. I called them back and they never returned my call so it was a breath of fresh air when I poked around the internet more to get in touch with ARC claims. I just wanted to resolve the matter and get my car repaired. I appreciate your time and assistance very much. It has been a very smooth process.
May 21 2020
Initially it was difficult to contact the claims department as chat was down and the phone number wasn’t answered. Once I was able to join chat, I was sent to three different people but ultimately ended up with someone who could assist me with a link to submit my claim.
May 21 2020
None
May 21 2020
Could not fill the form out online. The red lighted items were not showing up. The program needs to direct you to the exact field that’s missing info and needed
May 20 2020
Your drivers should be trained better at turning around. Use a driveway where the turn won’t be so difficult. Rather that so many turns on the road, or go to end of street Where there is more room.
May 19 2020
Thank you very much for making an unfortunate and unpleasant situation easier to manage. We appreciate the courtesy of everyone with whom we had to interact at both Amazon Customer Service and ARC Claims. Both Jehn and Nicole were efficient, pleasant and very understanding. They resolved our claim to our full satisfaction promptly. Thank you all for your kind assistance. - Mary Kyle Saunders
May 18 2020
When you a Google search you think it is going be a bad experience to get your claim resolved. It was not an issue. Once I submitted my claim I heard from a couple of people at Amazon and from the Claims Processor. The communication from the claim representative (I've forgotten the company name) was the same day with helpful follow-ups from Mariella. The whole process was easy and fast. I can't believe how fast. Thank you.