Under the current global circumstance I am satisfied with the claim resolution. Typically I would have gotten a professional to assess the damage. Going on previous experience ( Amazon has done this befoe) I agreed to the insurance company offer. Thank you for your assistance with this matter.
May 13 2020
Excellent response time, great communications!!
May 13 2020
I had to submit additional documentation (a formal proposal), and when I submitted that directly to the claims person handling my case, I did not receive any acknowledgement that it had been received. This would have been better handled if they had advised that they had received the documentation and they would continue with the processing, instead of leaving me in the dark as to the status and receipt.
May 13 2020
Im happy the way the claim was handled. i was un happy about there email saying i would hear from a claims adjuster within 5 days and i did not hear anything for 9 days even after i email for an update i never received one. but overall im very happy with my experience.
May 13 2020
So far. The settlement check has not arrived but is expected within 2 weeks.
May 13 2020
Thank you!
May 13 2020
Everyone I came in contact with was extremely nice and thorough And considering the circumstances I can’t imagine how my claim could have been handled better
May 13 2020
I was disappointed with the reduction in payment from the original estimate. However, if the body shop completes the work as agreed upon with ARC, I will be satisfied.
May 12 2020
I do feel as though I had to do all the leg work to get claim resolved. Don't understand why you don't have employees to come out to look at damage.
May 11 2020
Outstanding job. Brilliant. Just what I expect from Amazon