Pleasant and quick experience for an unfortunate situation. Thank uou.
Mar 19 2020
It took a bit long. The agent I spoke with was excellent. Not happy that only thing covered is cost to repair. I have already spent at least 3 hours of my time communicating with 3 Amazon persons, filling out the form, viewing/selecting/retrieving videos and pictures and sending them to myself and attaching. My major concern is that the Amazon drivers NOT drive off my driveway and damage my yard! They've done it at least 3 times. Thanks....
Mar 19 2020
Dominic Vespe was fantastic. Thank you for making the claim process so quick and easy.
Mar 19 2020
I know you must get a lot of claims. But the only thing that I would have appreciated was a call from local management for an apology. The only frustrating part of the process was trying to find out where to contact, and then the multiple (4 or 5) times being forwarded until the initial complaint was lodged. Everyone was professional and respectful on the calls. That was appreciated.
Mar 19 2020
I had to jump through a lot of hoops but that was my fault my phone does not work well sending emails but between the lady I talk to on the phone I believe her name is Anjanette and Dominic through customer service and claims they got me taken care of very quickly. Thanks a lot Tom barnes
Mar 19 2020
Although this was a minor issue it was handled quickly and professionally. Thank you.
Mar 19 2020
Amazon staff worked promptly to resolve our damaged mailbox so we can start getting g our mail soon. WSy process. Kind staff. Marcella Montano was superb. Just waiting for payment.
Mar 19 2020
Unable to get estimate as requested quickly yet ARC reached out to me AND IT was resolved without problems. IF THE CHECK ARRIVES AS promised all is good
Mar 19 2020
My original e-mail correspondence stated I would be notified within 5 days. However, after 10 days, and no reply, I called to check on my claim. The person I spoke with, checked, and submitted it that day for review. I received an answer the following day. Claim # AMZ202045095
Mar 19 2020
I appreciate the professionalism, attention to detail and the prompt resolution.