Excellent in every way! This claim was handled very quickly, the adjuster was helpful and kind. Thank you.
Mar 17 2020
Thank you for your promptness and efficiency in resolving our issue to our satisfaction.
Mar 16 2020
The only problem is the check has never arrived.....today is March 16
Mar 16 2020
Extremely steamlined process, pleasant agents, efficient and helpful. All settle in a very short time to our satisfaction. Thank you!
Mar 16 2020
My claim was, initially, assigned to someone who left the company. I discovered this when I called to check on my claim (since my emails weren't being answered). The person who took my call decided, then and there, to take on my claim herself. She was fantastic! She promised me that I would hear something in a few days, which made me happy. I was pleasantly surprised when she called me back five minutes later to say my claim was approved! I am VERY IMPRESSED with customer service like that. Please make sure that whomever it was who took care of me gets this message, and GIVE HER A BIG RAISE!
Mar 16 2020
Thank you to Ivana for her prompt handling of my claim!
Mar 16 2020
Thank you for completing my claim. It is appreciated.
Mar 16 2020
Arc took the stress out of and extremely unfortunate situation. Dominic Vespe was wonderful as well as the customer service rep that I spoke with at Amazon if I'm not mistaken her name was Nala. I was also extremely impressed that the claim was able to satisfy both the damages and the emergency removal of the old broken up bricks on my property. I really appreciate the diligence an immediate attention to this matter. My only complaint was that the driver who did said damages didn't even have the decency to knock on my door or ring me by phone to let me know that he had did these damages to my property. Once more, he should not have even driven his vehicle on my private property in the first place. But I do appreciate Arc 4 helping me even to be forgiving and just move on with my Amazon Prime account as normal. Thank you very much for everything Dominic!
Mar 14 2020
Surprising today to deal with an insurance company who handled things rapidly and professionally. You make your clients look like they have made good business decisions.
Mar 13 2020
My first attempt to contact Amazon went well, although the contact I conversed with never followed through. 3 days later I reached back out to AMazon and was able to speak with the corporate logistics team directly. This was handled very professionally and Joseph was very helpful! Follow up emails were fast and this issue was resolved very quickly- within 24hrs! Very impressive. Thank you