Very pleased with the entire process of handling my claim. Service was courteous, prompt, efficient, and compensation for my out of pocket expense was very fair.
Mar 29 2020
Once the claim got from Amazon to ARC everything went very smoothly.... Getting thru the Amazon layers to get it to ARC was not very smooth.
Mar 25 2020
Hats off to Amazon. Turned an unpleasant experience into something quite refreshing with their quick action. Rare in today's society and such a welcome pleasure!
Mar 25 2020
Was very pleased with everyone that was involved. From my initial contact with a Amazon online to this last email i received.
Mar 24 2020
I was pleasantly surprised as to how responsive your team contacted me. Every person I spoke with were friendly and informative ,even the driver who accidentally backed into my son’s truck.
Mar 24 2020
Nicole Goss was very professional and accommodating. I am impressed with the speed at which my concern was addressed by all parties associated with Amazon!
Mar 24 2020
I Initially had difficulty contacting Amazon but once ARC got the case everything went very smoothly.
Mar 24 2020
Not totally happy, but I think the representative did the best she could in the circumstances. My disappointment is with Amazon, not this process.
Mar 24 2020
Thank you for your kindness and courtesy in this matter. I hope that the drivers will read the delivery comments for future deliveries so we don't have to go through this again. This is our second claim - we've had other incidents with drivers on the grass that were minor and we did not file claims. Thank you.
Mar 24 2020
This was quick and easy. No hassles, no lengthy forms. Thank you!