Great fair service
Apr 06 2023
EXCELLENT customer service by all at ARC! KUDOS!
Apr 06 2023
Thank you for resolving this issue! I will continue to use AMAZON.
Apr 06 2023
The individual I first discussed the matter with via Amazon chat was incredibly helpful and supportive. She showed empathy above what I expected. The claim form was sent over fairly quick. The attached documents were sent with the claim form but for some reason the claim adjuster did not have them when I spoke to them via email days later. I reattached the documents. The only issue I felt bothered by were the need to provide visual evidence to support the claim. Now I understand why they needed the proof, but let us say I didn’t take a picture of the vehicle or a video. Then what? Or let say someone else experienced the same issue and didn’t think to take a video. That I believe is wrong. If Amazon has the date and time of the delivery and the date and time of the customer adds up then all is needed to be done is ask the driver if perhaps they drove into the yard or what not. Sure they can lie but I’m sure most people would be honest. Besides that, submitting the estimate and then Amazon completing their own estimate. Then needing to negotiate that was understandable. At the end of the interaction I was satisfied with the outcome. I was treated fairly and I expected as much while dealing with a company like Amazon.
Apr 05 2023
I am glad that at least some of the expenses to replace my steps were covered. Thank you!
Apr 04 2023
The process between emails and the portal is a little bit confusing is the only disagreement I would have with any of it. However the service is beyond expected
Apr 04 2023
Everyone I dealt with helpful and professional. Thank you for a good experience.
Apr 04 2023
Easy reporting of incident and ultra fast settlement.
Apr 03 2023
Everyone I spoke with and had contact with were very kind and helpful. It all started with the honesty of the Prime driver. That is appreciated more than you know. ARC has been exceptional.
Apr 03 2023
All Good