Accidents happen, issues was addressed and handled very quickly. Thank you
Apr 08 2024
I was extremely satisfied with the claim service. I would suggest Amazon / Arc advise their delivery drivers and dispatchers ARC contact information. It took over 2 weeks to resolve this issue most time was due to lack of information from Amazons dispatchers. Once I called Amazon directly the issue was resolved promptly.
Apr 08 2024
Professionally I work dealing with many insurance companies and adjusters. I know this process can sometimes be difficult. I appreciate the courtesy from the claims specialist I dealt with and the prompt resolution of the issue at hand. Thank you.
Apr 08 2024
Professional, polite.
Apr 07 2024
Great customer service. Professional , efficient and timely. Thank you!
Apr 05 2024
For a claim that has to do with businesses, the process is frustrating because the email is not the same for actual in person vs. company
Apr 05 2024
Overall, the experience was acceptable. My issue was that the customer service/experience aspect was not as warm and fuzzy as it should have been. It was clear that my driveway was marked up by the driver. One ARC reply was to the effect of " you can get us a quote to have it remedied , but our offer of $XXX still stands". I feel it should have been more like, " Mr. B, we will endeavor to get your driveway back to the way it was" More understanding of the customer's position especially when they are in the right is needed. Best Regards, Mr. B.
Apr 05 2024
Thank you for your speedy and professional service!
Apr 05 2024
This process was very quick and professional
Apr 05 2024
Its always a pleasure working with you at ARC, I hope we never have to go through this again, Thank you. Robert J Cebula Sr