Thank you for the prompt resolve.
Apr 04 2024
I didn’t think they would care , but they did, thank you Amazon
Apr 03 2024
Excellent customer service. Resolved my issues. Thank you!!
Apr 03 2024
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Apr 03 2024
The process was easy and everyone was kind
Apr 03 2024
I believe we initially had a communication problem but my frustration was quickly addressed and resolved.
Apr 03 2024
It should be made easier to find the information online in order to submit the claim. I had a heck of a time finding a phone number. Eventually I had to ask another driver who got me in touch with a supervisor who then gave me a number, then I was sent to several departments to get to the right one. It shouldn’t have to be like that just to get an issue resolved. Also I was not told my claim was approved until I inquired about the status 6 days after it was apparently approved.
Apr 03 2024
Good ,Quick resolution Best, Wolfgang Rosner
Apr 03 2024
I do not like the rational for the claim estimate. What I mean by this is that ARC said the dollar amount was a "industry standards" or average - fine, I understand that. But I am now left with having to take MY time and effort to find someone to do the repair,,, and MY time and effort isn't cheap. I believe I was shorted on this claim. I just went with the flow to get this ordeal over with so I wouldn't have to waste more of MY time on it. If anyone reads this- thanks.
Apr 03 2024
The entire process was very easy and was resolved very quickly. I appreciate that I didn't have to jump through a thousand hoops to get the issue taken care of. I was pleasantly surprised at how quickly this was handled.