Mui bien.
Feb 05 2021
I appreciate how quickly you resolved this matter. All involved were so very professional, considerate, and attentive. Thank you so much!
Feb 04 2021
Very organized and smooth!
Feb 04 2021
The driver called the claim in immediately, I had a claim form by the end of the day, I had a real live person with their name, email and phone number who was incredibly responsive. No beating around the bush, no stall nonsense. Issue was resoled and check issued as soon as I had a firm estimate and it was humanly possible. They did try to trick me into accepting a low ball offer before I had a chance to get a real estimate. I thought this was a bit sleazy. Granted, I had the driver dead to rights with a video ironically on Amazon's own Ring product, so there was very little to dispute. Accidents happen and Amazon make the resolution as easy as it could have been completed. Thank you.
Feb 04 2021
Thank you Madison
Feb 04 2021
Dan was great. I really appreciate his kindness and efficiency.
Feb 04 2021
All was fine although it seemed to take longer than necessary.
Feb 04 2021
It was just a real pain to have to send you a video because it was too big for your system to accept I made it smaller for five times still would not accept it that was annoying other than that everything was pretty much okay
Feb 03 2021
Dan handled my case as a gentleman and a professional.
Feb 02 2021
I first spoke with three Amazon representatives who were in Manila before any mention of a claim was made. I later spoke with Robin Backus, another representative, who took my information and filed my claim. She referred it to the ARC. I ended up having to submit a second claim, which was filled out by me. I received two emails from ARC on Jan. 14th, and one included instructions on downloading the e-check. I took it to my credit union and deposited it the next day. I have not used the money from it yet. I received an email on Feb. 1st from ARC telling me that an e-check would be mailed shortly. I am now wondering if the first one was good. If someone could follow up on this e-check, I would appreciate it, as I don't want to write any checks and the money not be there. Thank you, Beth Thurman