When I contacted Amazon about an incident regarding mishandling of my product by a driver, I did not expect such rapid response. The claims team at ARC where more than helpful. I have been a Prime customer for years and used Amazon for over a decade. This was the first time I have experienced an incident of this nature. However, I am happy that ARC was very professional about my concerns and offered solutions. I will continue to be an Amazon Prime customer because they outperform any other company in value, customer service, and professionalism. I have used Amazon more especially the food pantry and other products during the Pandemic to limit my interaction with people in the stores. Thank you again ARC for your prompt response to my concern and especially during a Pandemic. Thank you.
Oct 06 2020
1) Never got confirmation to assure payment going directly to claimant as I, a close friend, made it clear I was submitting claim on his behalf because he speaks Italian, is elderly, and has no computer. 2) Notified by email that fheck was now mailed, tried to verify on your “chat” if check made out to me or claimant as I had provided complete claimant name, adress, ifo in claim communication. Chat did not even give me a chance tonexplain and cut meoff stating only claimants could chat. Then asked “something else I can help you with.?” to which I replied “you have not helped with anything yet”. Closed session. . You should instruct your chat people to at least wait for full explanation. Terrible experience.
Oct 06 2020
I was initially hesistant as didn't wanted any trouble for the Driver. It was an honest mistake as these guys are in hurry, on the run but never been uncourteous. However, after talking to the representative and them making me feel comfortable, and walkthru of the documentation/pictures they are required, the overall experience was very pleasant. Thank you, Amazon for making it simple, convenient, and non-confrontational. You have earned my patronage and business for foreseeable future. (Suminder Ahuja)
Oct 06 2020
Lana Caroleo was so helpful with this horrible situation and handled everything very promptly and efficiently. It was a very nice experience considering how bad the issue was.
Oct 06 2020
The claims agent could have followed up a little sooner that he was in contact with repairman who was doing the work.
Oct 06 2020
I appreciate your quick response to the situation and also the driver should be commended for her honesty for letting me know!
Oct 06 2020
The people I dealt with were very professional and courteous
Oct 06 2020
Could not have been a better experience. Just what I expect from Amazon customer service.
Oct 06 2020
Excellent customer service
Oct 06 2020
Just need to train drivers better . People who I have spoke with have also had issues.