The only thing that was a bit confusing was uploading pictures/estimates after submitting the original form, I wasn't sure if I had to fill out the form again or not, but to hit the "submit" button at the bottom it made me re-fill out the form every time I wanted to upload more images. Suggest to provide clearer instructions about uploading images/files after the original form is submitted.
Oct 05 2020
I am a personal injury lawyer and have spent 15 years dealing with insurance companies. This was possibly the smoothest experience I've ever had. Very impressive.
Oct 05 2020
The whole process was smooth. Though I wish I didn’t have to waste time on this, considering I have a ft job and 2 kids with virtual learning. The driver should not hit and run, thanks to my neighbor who witness this.
Oct 05 2020
Hello, ARC was great dealing with ! The people at Amazon leave a lot to be desired !!
Oct 03 2020
very pleasant and patient but I still never received the check
Oct 03 2020
I am so amazed of how quick the process went. The representative was very professional and kind and it only took a few days and everything was resolved and completed. Thanks
Oct 03 2020
The claim form is rather difficult to complete on a phone.
Oct 02 2020
I wasn't able to submit your claim form I was able to upload the repair estimate and photos. Miss Christine Steele was very helpful. I received a check from ARC Claims Management for the total repair of my vehicle. I also have to submit a claim for car rental during the repair of my auto and not exactly sure how to do that.
Oct 02 2020
I have no negative thoughts. The driver left a message on my vehicle telling me who to contact and politely telling how sorry they were. Delivery driving is not easy , I’ve tried it.
Oct 02 2020
I had to request status of my claims three times but found out the person that was initially assigned to the claim was no longer working there. After that, everything was great!