I am very satisfied with the entire claims process, with the exception that I wish I did not need to make a claim. It was very simple to upload the pictures, and then to email the remaining information needed afterwards. We are more than satisfied with the way that this claim was handled. Thank you very much for your attention and promptness, Pat and Karen Alford
Apr 05 2020
Very pleasant claim handler and knowledgeable. Willing to help me understand all actions and answer questions.
Apr 05 2020
The rep I dealt with was extremely pleasant to deal with
Apr 04 2020
The person originally who handled the claim was no longer with the company and my claim was left unattended. Once I called to find out what was taking so long it was reassigned and then handled promptly.
Apr 04 2020
Thank you for helping me get this resolved. I had heard from someone that nothing would probably get done, BUT, boy were they wrong! I am very happy how quickly this matter was taken care of. Thank you.
Apr 04 2020
I am grateful for the way you have been able to process the damage claim. I am whether the driver who is responsible for the damage is receiving some additional training or in service education so that something like this doesn't happen again either to me, or another client. As a rule of thumb, I think delivery drivers should make a practice of parking in the street rather than the driveway.
Apr 03 2020
Surprising smooth and fast process!
Apr 03 2020
Mariella was friendly and professional. She had excellent communication and follow up to ensure she received all the information I sent. The easiest claim process I have been a part of
Apr 03 2020
Please note that my responses are for my second try with ARC for this issue. The first person who handled the request gave the impression that he did not believe me. After requesting ‘before’ photos, I heard nothing for weeks. I did email for a status update, but again received no response. Fortunately someone must have realized my claim remained unresolved and quickly handled it. Thank you! :) Louise
Apr 03 2020
My claims advisor Christine Steele was very helpful! She handled my claim in a very timely fashion and in a fair manner. Thank you!