Satisfied with the outcome.
Apr 03 2020
Thanks for the prompt service
Apr 03 2020
Wow! That was fast! Thanks for resolving this so quickly so we could get put back together.
Apr 03 2020
ARC was very helpful and attentive in processing my claim. The representative I dealt with was courteous very professional. He was helpful in how to fill out the forms and upload the information. Thank you for a good experience! ARC represents Amazon well in carrying on their tradition of excellent customer service! Bill Denny
Apr 03 2020
I have not heard from anyone for a while. I love Amazon and it’s only that 1+1 doesn’t equal 2 anymore Things are topsey turvey right now. Please get back to me when you can.
Apr 03 2020
thank you for being so prompt! I am pleased with the results!
Apr 01 2020
My impression of the agent/process was that he only wanted to settle the claim for as little as possible with little regard for the actual damage or cost of restoring the damage. First he said he could only go to $350 and then offered $400 for over $800 of damage. I am disappointed and not impressed with ARC.
Apr 01 2020
Nichole Goss was very helpful., and understanding. I liked her confidence. One thing, i wish Amazon would be sure to train their drivers not to leave the scene of damage inflicted by their vehicle. The noise was so loud we were able to see what happened, after the driver decided to turn around on a small street. We know he must have heard it, but didnt stop. Instead he actually speeded away like a flash. Suppose it was a kid or a high line car? I had to track him down. I think your drivers need better training.
Apr 01 2020
Thank you.
Apr 01 2020
Immediate response and even a phone call to clarify info. Great customer service. both times I’ve have to submit a claim for the same reoccurring property damage. Thank you