Once I presented the evidence for the property damage the claim was quickly resolved without any issues. The claims department performed professionally and cordially.
Jan 26 2024
Amazon’s ARC team was terrific with their response and service on my claim. They made a stressful situation very tolerable, assuring my phone that I’d have a claim agent and number the same day. And link to a portal. It was easy to upload documents, photos, videos, create, submit my statement on the portal. ARC was prompt in acknowledging when they received my updates, and informing me of progress on my claim, letting me know when the appraiser would contact me, and the decision on ARC’s review of my contractor’s estimate. Then informing me that a check for full payment was approved and when I could expect it. The check came within 16 calendar days from when the claim was opened! My contractor has parts in hand now, isnwoeking on the repairs. Thank you, Amazon! Thank you ARC!
Jan 26 2024
Everything went smoothly. I am grateful for the great support and service.
Jan 26 2024
Pleasant experience resolving an unpleasant situation
Jan 26 2024
Instructions on filing the online claim and the overall claim process could have been better.
Jan 26 2024
I would have much preferred to personally speak with an agent regarding my claim and its process. I didn't mind documenting the incident; however, a telephone call or video conference would have been nice and much more personable.
Jan 26 2024
Thanks for taking such great care of our claim!
Jan 26 2024
I was pleased with the process.
Jan 26 2024
Very quick, very easy & very professional. Can't say enough good things about how well this claim was handled.
Jan 26 2024
Only comment on this claim is it required a second call to get this issue resolved.