When the claim is in the payout period I would just maybe elaborate on what is happening. No one told me from then on out that I would be receiving a check in the mail in 5-7 days. That would be helpful
Jan 26 2024
Although we were frustrated by the damage caused by truck driver, we were very impressed with the quick response.
Jan 25 2024
Other than issues I had trying to load videos the whole experience was great and efficient thank you
Jan 25 2024
I must say the claims form software that you use is one of the most arhaic that I've experienced in quite some time. No instructions and not intuitive.
Jan 25 2024
A driver decided they didn’t want to use the sidewalk and instead climbed on our 4’ high retaining wall to get to the front door. The driver knocked a rock loose from the bottom and went on his merry way. The incident was caught on camera and witnessed by a neighbor. Initially, ARC offered us $300 for repairs, but I got an estimate to repair the wall. After sharing the estimate, ARC offered $500 and said take it or leave it and good luck with the repair, even though it doesn’t amount a 1/5 the cost of repair. Again, this is a heavy rock at the bottom of a 4’ retaining wall, so doing the repair without some kind of equipment isn’t really possible or is going to be literally back-breaking. I’ll give them credit for a quick response, but the offer doesn’t come close to what the actual cost of the work is, so I’m stuck footing the bill because of the laziness of their drivers.
Jan 25 2024
To my surprise, the actual process was easy, fast and efficient. Thank you. Good customer service.
Jan 24 2024
My claim was done in a sufficient amount of time and I was very pleased. The individuals whom I worked with were professional and pleasant.
Jan 24 2024
1. It was difficult to finally get to you from Amazon , probably not your fault perhaps Amazon should be counseled as to how to refer incidents to you faster . 2.Once we got to you , the online form was easy but I had difficulty with submitting/attaching damage photos and other requested documents. 3. After all the back and forth information including pictures , incident report from driver , quote of damages , I was accused of fraud, which deeply upset me and I am still angry about that . 4. Once it was decided that you would honor my claim the check arrived amazingly fast .
Jan 24 2024
This all worked amazingly smooth and quickly on their end. We found that doing the leg work of competing forms and submitting, taking pictures and submitting, obtaining the estimate and submitting was somewhat inconvenient, but it all worked out very smoothly once ARC understood our time constraints of holiday and company and living. They were always very pleasant and helpful. Thank you.
Jan 24 2024
Greatly appreciate that my claim was taken seriously from the start.