I hated that I had to file a claim, but it was my neighbors mailbox and I didn’t know what else to do, thank you for handling it for me.
Jan 11 2024
Thank you for the help. Our concern is that the driver of the Amazon truck did not leave a note or anything to fess up to causing the property damage. We were fortunate that a neighbor saw the incident and took photo's and we were able to get a police report. Has Amazon established and enforced a process that drivers must report accidents? Had we not gotten the police report, would this claim have been processed so quickly ? Thank you again.
Jan 11 2024
In this day and age it is extremely nerve wracking to give banking info thru social media and on line.
Jan 11 2024
The actual person that was at our home and resolved the claim was tremendous. I think the process worked very well. We are honest people and were looking to be put back to where we were before the incident and you worked very well with us.
Jan 11 2024
Thank you
Jan 11 2024
The storm we had this week washed away the topsoil repair to the rut the truck left, so I'll have to get it done over. That's no fault of ARC's, but I will be cursing that delivery driver for the rest of the winter. No point redoing it until Spring.
Jan 11 2024
Fair claim results. Handled professionally
Jan 10 2024
This experience made a quick and satisfactory end to this unfortunate act of the Amazon driver when he drove into my front yard leaving ruts. I provided the needed proof of the damage and was never negatively questioned about my concerns. This is what true customer service looks like. Thank you for your attention to this matter.
Jan 10 2024
Thank you for resolving this so quickly.
Jan 10 2024
Very professional Thank you