The entire process, including email communication, web-based document and evidence submission, and repair estimate submission was about as "easy as it gets". When the hardest part was me getting companies to show up for estimates you know that ARC runs a fair and prompt program. So far, I am very satisfied and now just waiting for the check to arrive in the mail.
May 15 2023
I selected somewhat disagree for the 1st entry because I was transferred a few times and had a rather lengthy wait for the chat rep to complete a form and then I had to complete a form myself. Should be a more efficient process.
May 15 2023
Thanks! Was easy and fast
May 15 2023
was a little hard at first but then we all understood what the problem was
May 15 2023
Will be very happy when I can get everything working. When I get money to repair, appreciate your quick response to help me! Thank you all
May 15 2023
Great customer service
May 14 2023
Easy process. Uploading documents were somewhat confusing and it does not allow to delete after uploading. I couldn't figure it out. Overall very satisfied. You should give it a week after payment sent before requesting a survey. Thanks
May 14 2023
They took care of business properly
May 14 2023
It was a bit cumbersome getting the proof of damage to the adjuster, but once the proper photos were sent forward, the process went quite well.
May 13 2023
The process was efficient without much burden on the customer.