Very professional and helpful…. Stephanie Barth Is a person who care about people ..I can say this in my experience she really care about my claim and for the first time in my life they don’t treat me like any number in a file …they treat me like a human being …thank you ARC Team
Mar 23 2023
Nicci explained things and handled it very efficient.
Mar 23 2023
Thank you for all you do, we are a constant shopper and we don.t like to complain about anything, needless to say you reached out to me in less than 24 hours and resolved it with in a timely matter. Thank you again
Mar 23 2023
With regards to ARC the claim process went very smoothly. You must be able to back your claim up with photo or video proof which I had. The process to find out how to actually get the claim process started on Amazon was another story. Amazon seems to bury things deep down in the bowels of their menu system so the process to first figure out how to start is time consuming and very difficult to find.
Mar 23 2023
Although it would be better to not have had the incident happen that prompted the necessity for a claim, it was handled exceptionally quickly and with ease. I appreciate this aspect very much as it's an inconvenience and takes valuable time to complete. The ease of the claim and quick turnaround got it "off my plate" very quickly. Thank you.
Mar 23 2023
Thank you
Mar 22 2023
Only thing in follow up emails and phone calls could improve processing time
Mar 22 2023
-
Mar 22 2023
I honestly wasn’t satisfied initially, but it was my fault for not getting a quote sooner. As inconvenient as it was for me to get a quote, that is what held up my process. Thank you for resolving this issue.
Mar 22 2023
Took care of my issue quickly.