Due to medical reasons, COVID and several operations, I was unable to submit my claim for over a year. However, my claim was examined and resolved in just a few days once I submitted the claim. Amazing customer service!
Dec 12 2022
Thank you!
Dec 11 2022
After being contacted by Amazon after a delivery driver hit my mailbox, I completed the requested forms and submitted a photo of the damage taken after I got home from work. I had to check back to find out status of claim and was informed that without a photo of the delivery truck involved in the damage a claim wouldn’t be able to be processed. I responded to that asking how I’m supposed to submit a photo of the truck when I was at work when it occurred, and secondly why it was even required considering Amazon had contacted me to inform me of the incident in the first place. Incident happened 11/18 and on 12/11 I finally get notification that case is resolved and payment has been issued.
Dec 11 2022
Straightforward process
Dec 11 2022
It was an issue that was quickly resolved. I'm very impressed with the service I received. Thankyou
Dec 11 2022
Thank you for such professional and prompt action and service. Everyone I spoke with was most helpful.
Dec 10 2022
My initial call was not helpful I was given the wrong claim number tied to a different house in another state. Then I had to call multiple numbers to make another claim. When I finally made contact again the claim was handled promptly.
Dec 10 2022
Everyone was very helpful
Dec 10 2022
Thank you for your understanding and customer service support.
Dec 10 2022
The only thing I found frustrating was the delay of a week in issue of funds. When we contacted ARC to check on the status after the appraiser came to inspect the damage, they said they hadn't yet received their report. When we contacted the appraiser, he said he had sent it to them the same day. Other than that, I am over all satisfied with my experience with ARC.