It took a while until the adjuster came to see the damage but once he did, it was extremely efficient. He did a great job, was punctual so best part of the process
Oct 29 2022
ARC personnel were wonderful and very efficient. Amazon's driver needs re-education in driving and manners.
Oct 29 2022
I am very pleased with the service I received. Thank you.
Oct 29 2022
Good job ????
Oct 29 2022
Was impressed with the rapid response to this claim.
Oct 28 2022
Good initial communication. I completed the claim form and then it prompted me to fill it out again. After not hearing any new news, I emailed my contact who got back to me with the determination. Thank you
Oct 28 2022
Amazon told me I would hear back in two days after submitting the claim but that didn't happen. So I called, thinking in the back of my head that this was going to be the beginning of an ordeal. That was not the case. The person responsible for my case spoke with me and allowed me to explain the extent and expense of the damage. I was on hold for just a little as she researched my claim and promptly agreed to send me what I needed to resolve my issue. Later I found that there was an additional expense that neither of us foresaw. Once I verified the issue, an additional check was quickly made available. There was no ordeal, just a good professional on the other end of the phone.
Oct 28 2022
The claim process was mostly smooth, although the online form submission failed to forward the photos that I had attached. This was later resolved through an Email easily. The real issue with Amazon is the fact that their delivery drivers repeatedly fail to keep their vehicle on my driveway, often causing damage to the lawn and objects near my driveway. The resolution is appreciated. Thank you.
Oct 28 2022
This issue was resolved super quickly and I appreciate the support and not making it difficult to pursue the loss of property.
Oct 28 2022
Thank you for taking my claim seriously I was skeptical at first based on other peoples experiences with Amazon but mine was pretty smooth