I was pleasantly surprised at the efficiency of this process. Thank you Amazon for using ARC to assist with claims.
Oct 11 2022
Thank you for your assistance.
Oct 11 2022
Over all ok had to call leave message and email with no response for days took 60 days to get completely resolved
Oct 11 2022
You took 16 days to pay the claim when Amazon dealer hit a park car. Why? You couldn't contact my body shop because you couldn't find his phone # on top of the estimate. It was only after I mention a rental car that you brought up a rental car at $40 a day. I didn't use a rental saving your 16 days plus the repair time ( over $640). I treated you better than you treated me. Every time I called you I got voice mail or automated responses from my emails. To top it off after I place my claim, my neighbor across the street saw your Amazon driver hit my park car while on the phone & didn't stop. My neighbor chased him down in his pickup truck, & told the driver< "Don't you know you hit that car back there?" From the beginning to the end, it was the worst experience with any insurance company, especially considering we have two Prime Accounts with Amazon.
Oct 10 2022
thank you
Oct 10 2022
After all this I haven’t received echeck of $575 Send it ASAP
Oct 10 2022
The circumstances of my claim was not initially understood by the claims adjuster who offered me an insulting settlement amount. When I called the representative handling my claim and explained the circumstances again she submitted it for further evaluation. It was reevaluated and I was offered a satisfactory settlement.
Oct 09 2022
Thank You although I was expecting a little more like $700.00 but I’m happy the case is settle. Thank You
Oct 08 2022
I thought it would be a complicated process. But from the first chat with an Amazon Rep to the resolution with the ARC team was a very positive experience. Thank You!
Oct 08 2022
I am very pleased with how efficiently this claim was handled!