Amazing customer service and respect beyond measure.
Aug 24 2022
I was upset about my fence but they made it ok by paying for the repair. thank you
Aug 23 2022
I haveto say, that I am very pleased with the way the claims person handled this. I have been a Prime member for years and have ordered many, many things from Amazon over the years. My record shows that I make very, very few claims. In this case, an Amazon driver damaged my property, I immediately called Amazon to report the damage, but had to wait some months until my sprinkler system was activated to check for the entent of the damage as this incident occured in the winter. When I submitted the claim, my video retention period expired (Ring), and I also did not have full property coverage like a business. Certainly, Amazon could verify that a deliver was made on the day and time that I stated. In the end, the claims person must have taken this into consideration as the claim was processed. Many thanks to the claims person for handling this very, very well. Exceeded expectation. Thank you.
Aug 23 2022
The turnaround was quick, almost too quick as the follow ups were within a day while we were still trying to gather photos and videos. I didn't care for the the generic "team" signatures on every email. Seems too impersonal when you are trying to solve damage that your client inflicted.
Aug 23 2022
The ARC process was very easy, however it was the initial contact with Amazon customer service that took the most time. I first filed the complaint on a Thursday, and I had to reach back out after a week of hearing nothing. Apparently, the claim was never filed in the first place.
Aug 22 2022
Excellent job in supporting my claim!!
Aug 21 2022
Thanks for helping to resolve my issue in a timely manner.
Aug 21 2022
Nikki always responded in a timely fashion. I will probably shop at Amazon again because of this experience
Aug 21 2022
Where is satisfied with a claim with very professional… Thanks ????
Aug 20 2022
Thanks for resolving my claim so quickly