efficient process
Aug 12 2022
Very satisfied
Aug 12 2022
Great job by everyone. My claim was processed efficiently and I was called about the claim more quickly than I expected. What a smooth process. The only tiny areas for improvement I can think are: 1) One of the emails said "Upon settlement, a paper check by mail is a payment option for forthcoming settlements - please confirm your mailing address or an e-check - please confirm your email." - this required a couple of reads to understand - grammar could be improved. 2) Almost all of the emails are signed "ARC Team" or "ARC Claims". It would be nice if they were signed by the person actually writing the email. 3) The claim form was a little frustrating at first - I was unable to scroll. This was partly my fault - I was using an browser extension that blocks "accept our cookies popups" from https://oblador.github.io/hush/ - once I turned off this browser extension, I was able to use the form normally. It would be great if you didn't force people to accept these giant cookie/agreement popups in the first place! Still, overall, great experience.
Aug 11 2022
My claim was resolved in a timely manner and with respect and courtesy
Aug 11 2022
Handled very well.
Aug 11 2022
I had to upload the pictures and some documents twice. If this was corrected going forward, this process would be a perfect 10.
Aug 11 2022
Thank you for resolving this issue
Aug 11 2022
Thank you for being prompt with our claim. It was handled in a very professional manner. Thank you for being patient while we waited to receive our quote for what was to be done. I would highly recommend that each driver be instructed to leave a note when something like this happens. In this case, it would have proven to be a valuable instrument of honesty.
Aug 11 2022
The Customer Service I experienced was professional and my claim was resolved in a reasonable amount of time.
Aug 11 2022
Thanks for the easy resolution of my claim.