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Jul 28 2022
Thanks for the processing speed and reasonable / appropriate result.
Jul 28 2022
Unexpectedly received excellent communication, thank you
Jul 28 2022
With the exception of the ARC website initially issuing a gateway error the overall process was straightforward.
Jul 28 2022
This process was amazingly smooth and simple. I was kind of blown away by how efficient your company is with this kind of thing. I'm not sure I've ever experienced that. Thanks so much! I really appreciate having a low-stress experience with a claims process.
Jul 28 2022
Great English speaking customer service and fast resolution.
Jul 28 2022
My main concern was the damage done to newly paved by driveway by the two different Amazon trucks I witnessed leave the marks. That I requested this not happen in babe future. That drivers not use the private driveways to turn around but back up instead. I really did not expect money but am thankful for it as this caused a good deal of stress for me. I will use part of the money to purchase a sign to place which will read do not turn around in private driveway. Thank you.
Jul 28 2022
The process with ARC was great; however, trying to get connected with ARC was awful. I had to wait weeks before talking with ARC and got handed off to many people.
Jul 27 2022
Pleasantly surprised at the speed of response and resolution of my claim. Received two phone calls and a few emails and shortly after submission of documents, received check. Influences my decision to keep on being an Amazon customer.
Jul 26 2022
The only negative was that after promptly submitting my claim and supporting documents, I received confirmation of the claim but nothing else for one week. I called the number provided in the email and the agent was outstanding in her dealing with the claim. I am otherwise, very satisfied with the process and results.